FAQ

Standard delivery is typically 7–12 business days worldwide. You’ll receive a tracking link as soon as your order ships.

Yes, we ship worldwide. Available options and rates are shown at checkout based on your address.

No — there are no extra customs or import fees for your order.

Yes — 30-day returns on unused items in original packaging. Contact us with your order number to start a return.

We use protective packaging for glass. If anything arrives damaged, contact us within 48 hours of delivery with photos and we’ll arrange a replacement or refund.

Glass parts may be top-rack dishwasher safe, but we recommend hand-washing to preserve clarity and seals. Wooden handles/lids are not dishwasher safe.

We use heat-resistant high-borosilicate glass and real walnut accents for a clear brew and comfortable pour.

Capacity varies by model. The exact ml/oz capacity is listed on every product page under Specifications.

We currently accept all major credit and debit cards (Visa, Mastercard, Amex). Payments are processed through our secure, encrypted checkout.

Absolutely. A tracking link is emailed once your order ships. You can also track from your account using your order number.

Premium materials (high-borosilicate glass, real walnut), precise filtration for loose-leaf teas, protective packaging, 30-day returns, and responsive support — wrapped in a minimalist, luxury design.

• Glass: Rinse after use; wash with warm water and mild soap. Avoid abrasives and sudden temperature shocks.
• Walnut: Wipe dry after cleaning; avoid soaking. For longevity, occasionally condition with a food-safe mineral oil. Keep away from prolonged moisture and dishwashers.